here this whole time we had been required to use two. Immediately thereafter, ShippingEasy sent a huge memo that told all customers to consolidate to one Endicia account. I had reported to them that ShippingEasy required this. That, in fact, was not necessary by any means. When I signed on with ShipHero, they asked me why I had two accounts. They are NOT able to even compete with companies like ShipHero.įun fact - they used to require that you have two endicia accounts (one for first class and another for priority). I have a huge list of deficits but you will learn yourself, the busier you get and more you grow - RUN. I'm not working with Endicia to re-establish my same account to not lose my shipment history which greatly impacts my negotiated rates with other providers. This automatic termination in the middle of MY other accounts with Endicia completely shut down my shipping with my new system. But, I had a slightly higher rate AT times since using my Endicia account in ShipHero. Otherwise, I would have completely understood this reasoning. It ONLY changed my rate depending on which platform the shipping was purchased through. The rate did not associate where the account was originated. If purchased on the shiphero platform i received THAT pricing. I never once did I ever get their rates once I moved it over to ShipHero. The thing is fully managed my Endicia account. They reported that they did not want the account to get their discounted rates from another provider. I replied back to this automated email to not close with my Endicia accounts. They acted as though they were doing me a service by closing them. however, they decided to also close my Endicia accounts which housed my records of hundreds of thousands of dollars of postage at this point. Most recently they decided to randomly charge us $63 after a few months of being done with their services. There was no *note* or shared knowledge that we had major issues with them and that we were LEAVING. Despite this known fact, they had sales personnel continuously trying to contact us and ask us why our volume had gone down. When we finally decided to switch to ShipHero, they knew we were leaving. This flaw in THEIR system had cost me a LOT of money and many inventory issues. It really did not matter how much revenue I brought in through them, I was entirely disregarded. I spent nearly $200k in postage alone in a year, never once did they accept responsibility for a HUGE flaw and error in their system. If you ship a LOT do not waste your time with them. They treat you like a number and the ONLY major perk they have over most similar platforms is their discounted flat-rate green pricing. I am happy with the program and excited about the potential once I learn how to use all of the features.Īt first we loved shippingeasy, however, if there are ever issues on their end they tend to diflect any issues and point fingers at other systems/errors on other platforms (like shopify or USPS) when in reality, it's 100% shippingeasy. Shipping Easy also does regular updates to improve the system and respond to customer suggestions, which has been great! They mentioned that they update coding on a weekly basis. I've only seen Shipping Easy go down one time in 6 months, but they seemed to recover quickly and it did not affect our shipments being processed in time (I'll admit, it was a little stressful at first, but resolved in time). I noticed someone mentioned they cannot create pdfs, but we print pdfs with Shipping Easy all the time and it works great. The customer support is AWESOME (thank you, Shaquel)! The system is robust and we are now using it with our Shopify account, which seems to be very streamlined. Any frustrations I had initially were simply due to Amazon's restrictions on 3rd party apps, which is not the fault of Shipping Easy.and really no big deal now that I understand the intricacies of Amazon. We've been using Shipping Easy for about 6 months.
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